Civitatis reviews in short: it is legit and, in the Canary Islands, the platform that covers the small islands best, with activities on all seven. It is the go-to for free tours, transfers and Spanish-speaking guides.
We have no agreement with Civitatis and earn nothing if you book with them. Its website is civitatis.com.
What Civitatis is and who is behind it
Civitatis Tours, S.L. (tax ID B-86899440) is a Madrid company. Alberto Gutiérrez Pascual founded it in 2008 as a website of free travel guides; the fund Vitruvian Partners later invested around €100 million alongside the founder.
It is an intermediary: the excursions are run by local companies, whose name usually does not appear on the listing.
Civitatis in the Canary Islands, island by island
Activities, reviews and rating on the Spanish-language site
148 activities · 37,430 reviews · 9.2
Strong in the north, on hiking (Anaga from €24) and on free tours in Santa Cruz, La Laguna and La Orotava.
64 activities · 10,719 reviews · 9.1
Las Palmas free tour (4,864 reviews), transfers from €7.50, Teror and Roque Nublo for €48.
55 activities · 15,198 reviews · 8.7
Full-day tour with tickets for €99, La Graciosa under sail for €74.
55 activities · 9,703 reviews · 9.0
Lobos ferry €17, water taxi €16, Oasis Wildlife from €41.50.
26 activities · 6,550 reviews · 9.1
Tajogaite €35, stargazing at the Roque de los Muchachos €58.
12 activities · 368 reviews · 9.5
Whales and dolphins in the south €48, boat to Los Órganos €43, Garajonay €50.
5 activities · 224 reviews · 8.9
Try-dive in La Restinga €63, whales and dolphins €45.
On El Hierro it has 5 activities against the 2 you see on GetYourGuide, and on La Palma and La Gomera it offers the most that starts on the island; Tiqets and Headout sell nothing there. Its customers are almost all Spanish speakers: on Gran Canaria, 10,719 reviews on the Spanish-language site and 228 on the English one.
There are free tours in the capitals of six islands (not Fuerteventura) and transfers on all of them: from €7.50 on Gran Canaria and about €8 on Lanzarote and Fuerteventura, up to €27 on El Hierro and €28.20 on La Palma.
Civitatis prices vs the official website
On tickets it charges the official price: Siam Park and Loro Parque €44, Poema del Mar €29, the La Graciosa ferry from €29. The "€48 → €44" on Siam Park is not a discount: €44 is what it costs at the park.
| Where | Ticket | Rating | Price | Where to book |
|---|---|---|---|---|
| GetYourGuide | Fuerteventura: Lobos Island Ferry from Corralejo (Return) | 4.7 (3,649) | €17 | View on GetYourGuide |
| Tiqets | Isla de Lobos: Ferry from Corralejo | 4.5 (76) | €17 | View on Tiqets |
| Official website | Naviera Nortour, Corralejo – Lobos return | — | €17 | Official site ↗ |
Adult prices checked on 2 October 2026. They may vary by date; each site confirms the final price.
The ferry to Lobos costs €17 return everywhere; Civitatis adds a water taxi for €16 and a ferry with snorkelling for €27. You also need the free permit from the island council (Cabildo).
Aqualand Maspalomas and Palmitos Park do not appear on its Gran Canaria page (buy direct: they are cheaper on their own websites), and of the CACT centres on Lanzarote it only sells excursions that include them, such as Timanfaya for €59.
Civitatis cancellation, payment and customer service
It accepts Visa, Mastercard, PayPal and Klarna; depending on the operator, you pay all or part of the price when you book.
Those 12 hours are the most flexible deadline of all the sellers of those parks. Free tours are shown as "Free", but you have to book them; it is customary to tip the guide (check on the listing).
Customer service runs 24 hours a day via a contact form and at reservas@civitatis.com; its terms give no phone number.
Civitatis reviews: is it legit?
Yes. On Trustpilot it scores 4.5 out of 5 from 195,035 reviews, with only 5% one-star, the lowest share among the big platforms, and it replies to 98% of the negative ones. Reviewers praise the guides and how easy it is to book; the complaints mention support that is hard to reach, changing schedules and doubts over who is responsible if the local company lets you down.
On its website only people who booked can review, with a score from 0 to 10. A boat trip with 8.3 is roughly equivalent to 4.1 stars on another platform: don't compare the figures as they stand.
Our rating
Score
- Coverage by island
- 4.5/5A page and activities on all seven islands; offers the most on La Palma, La Gomera and El Hierro.
- Prices vs the official website
- 3.5/5Official price on tickets, no cheaper than the park's own website; cheap transfers.
- Cancellation
- 3.5/512 hours for Siam Park and Loro Parque, but the deadline changes on each listing.
- Customer service
- 3/5Contact form and email, no phone; complaints that it is hard to get through.
- Ease of booking
- 3.5/5Easy in Spanish, with PayPal or Klarna; doesn't name the operator and isn't available in German, Chinese or Japanese.
The good
- Activities on all seven islands, with more on the western ones than anyone else.
- Free tours and cheap transfers.
- Reviews from customers only, many of them in Spanish.
The not so good
- Doesn't name the operator before you pay.
- Different cancellation deadlines for each activity.
- No phone; no German, Chinese or Japanese.
Who it suits, and the alternatives
It suits you if you speak Spanish, Italian, French or Portuguese, want a free tour or a cheap transfer and, above all, if you are going to La Palma, Garajonay or El Hierro. It is not for you if you read German, Chinese or Japanese, or want to know which company is taking you out before you pay.
GetYourGuide has more reviews on the big islands and names the operator; Tiqets is useful for tickets. We earn a commission from both if you book through this site, at no extra cost to you. All of them are in operators and platforms.
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See all options on GetYourGuide →Prices checked on 2 October 2026
Is Civitatis legit?
Yes. It is a Madrid company founded in 2008, with 4.5 out of 5 on Trustpilot from more than 195,000 reviews, and only people who booked can leave a review.
Is Civitatis more expensive than booking direct?
On the tickets it sells it charges the official price, for example €44 for Siam Park and €17 for the Lobos ferry. Excursions are hard to compare because it usually doesn't name the operator.
Does Civitatis have excursions on El Hierro and La Gomera?
Yes: 5 activities on El Hierro and 12 on La Gomera, including diving in La Restinga and whale and dolphin watching off the south of La Gomera.
