Headout reviews in short: it is a reliable company that responds quickly, but in the Canary Islands it is marginal outside Tenerife. There it is mainly useful for Siam Park and Loro Parque at €44, with cancellation up to 48 hours before and pay-later. On Gran Canaria it sells the three big parks at gate prices; on Lanzarote, lots of listings with hardly any reviews; on the western islands, nothing.
Worth bearing in mind: this site earns commission from GetYourGuide and Tiqets, Headout's competitors, and the link to Headout may also earn us a commission. The facts are the same with or without it.
What Headout is and who is behind it
Headout Inc. is a privately owned Delaware company with an address in New York. It says it has served more than 56 million customers. It works as a marketplace: your contract is with the provider, although, unlike GetYourGuide, Tiqets or Viator, the product listing does not say which company will be looking after you.
Headout in the Canary Islands, island by island
What Headout sells on each island
Its strong island
42 products, 26 with a price: Siam Park and Loro Parque at €44 with 48-hour cancellation and Teide with the cable car at €92; most have few reviews.
Three parks and not much else
10 products, 8 with a price: Aqualand Maspalomas, Palmitos Park, Poema del Mar and a glass-bottom whale and dolphin boat from €38.
Plenty of listings, few reviews
25 products, 20 with a price (Timanfaya with transfer €50, La Graciosa ferry €40), almost all with 0 or 1 reviews.
Token presence
7 products, 2 with a price: a surf lesson in Corralejo and wing foiling.
Nothing
No page and no products.
Nothing
No page and no products.
Nothing
No page and no products.
A telling detail: Headout marks its Gran Canaria, Lanzarote and Fuerteventura pages so that search engines do not show them, a sign they are not a priority. For the western islands, use Civitatis or GetYourGuide, or book direct (on El Hierro, the dive centres in La Restinga).
Headout prices vs the official website
On single tickets, Headout charges the same as the gate: Siam Park and Loro Parque, €44; Aqualand Maspalomas, €41; Palmitos Park, €39; Poema del Mar, €29. Like the other platforms, it does not match the park's online offer:
| Where | Ticket | Rating | Price | Where to book |
|---|---|---|---|---|
| GetYourGuide | Maspalomas: Aqualand Maspalomas Water Park Entry Ticket | 4.1 (1,654) | €41 | View on GetYourGuide |
| Tiqets | Aqualand Maspalomas: Online Ticket | 4.2 (217) | €41 | View on Tiqets |
| Official website | Aqualand Maspalomas, official online fare (from; €41 at the gate) | — | €32 Cheapest | Official site ↗ |
Adult prices checked on 2 October 2026. They may vary by date; each site confirms the final price.
Its "Save 10%" combos are worse still: Aqualand Maspalomas + Palmitos Park, €72 against €62 for the official two-park ticket; on Tenerife, Jungle Park + Aqualand, €69 against €51 online. The "saving" is worked out against two gate prices. On top of that, its terms allow a service fee to be added at checkout: look at the total before you confirm.
Headout cancellation, refunds and customer service
- Cancellation: depends on each product. On Tenerife, Siam Park and Loro Parque can be cancelled free of charge up to 48 hours before, with pay-later (stricter than GetYourGuide's 24 hours or Civitatis's 12); Aqualand and Jungle Park cannot be cancelled or changed. On Gran Canaria, check the deadline on the listing.
- Refunds: Headout refunds you within seven days of receiving the money from the provider. If your payment method is unavailable, it gives you "Headout Credits", which are not cash: ask for the refund to go to your card.
- "Headout Promise" guarantee: a change or refund if the venue closes, the provider cancels or something included is missing; it does not cover bad weather, queues, arriving late or your own cancellation.
- Customer service: 24/7 by chat, phone (the "Call us" button on the website) and email at support@headout.com; it says it resolves issues within 48 hours.
Headout reviews: is it legit?
Yes: 4.4 out of 5 on Trustpilot from 63,917 reviews (14% one-star), 4.65 on the App Store and 4.71 on Google Play (UK). It replies to 99% of negative reviews, usually within 24 hours.
Reviewers praise the simple booking and the staff. The complaints mention bookings that do not show up, queues at the ticket office, unexpected charges and the odd customer reporting mark-ups of 30–50% on the official price. That was not the case on the Canary Islands tickets we compared: it charged the gate price.
Our rating
Score
- Coverage by island
- 1.5/5Usable catalogue only on Tenerife; 8 priced products on Gran Canaria, 2 on Fuerteventura and nothing in the west.
- Prices vs the official website
- 2.5/5Gate prices on single tickets, combos dearer than the official ones and a possible service fee.
- Cancellation
- 3/548 hours for Siam Park and Loro Parque; no cancellation for Aqualand and Jungle Park.
- Customer service
- 4/524/7 by chat, phone and email; replies to 99% of complaints within 24 hours.
- Ease of booking
- 3/5Pay-later, but it doesn't name the provider and isn't available in Chinese or Japanese.
The good
- Siam Park and Loro Parque at the official price, with pay-later.
- Fast, well-rated customer service.
- Gran Canaria's three big parks at gate prices.
The not so good
- Marginal Canary Islands range outside Tenerife; nothing on La Palma, La Gomera or El Hierro.
- Combos dearer than the official two-park tickets.
- Doesn't name the provider and may add a service fee.
Who it suits, and the alternatives
Headout makes sense if you already use its app and want Siam Park or Loro Parque with pay-later. For boat trips and excursions, GetYourGuide has a far bigger range and more reviews; for single park tickets on Gran Canaria and Lanzarote, Tiqets or the official website. Its Tenerife range is here: Headout in Tenerife (this link may pay us a commission). All our reviews are in operators and platforms.
What is Headout?
An American tickets and activities platform founded in 2014. In the Canary Islands it concentrates on Tenerife and has nothing on La Palma, La Gomera or El Hierro.
Is Headout legit?
Yes: it scores 4.4 out of 5 on Trustpilot from more than 63,000 reviews and responds quickly to complaints. Check the total at checkout, because of the service fee, and the cancellation terms of each product.
How do I contact Headout customer service?
By chat, by phone via the "Call us" button on its website or by email at support@headout.com, 24 hours a day.
Is Headout more expensive than buying at the ticket office?
On single Canary Islands tickets it charges the same as the gate. Its combos do work out dearer: Aqualand Maspalomas + Palmitos Park at €72 against €62 on the official website.
